How it Works
True beauty is a holistic approach – not just about physical changes, but also having vitality, energy and inner calmness. We have the support and service to assist you throughout your holiday, which leads to an altogether better outcome than you would ever get from a day surgery at home.
The difference you will experience with Moviestar Makeovers is our service. We take care of you during your journey and beyond. We coordinate all your accommodation requirements together with your service, surgery and non-surgical treatments.
Your holiday is tailored to your needs – you pick the treatments and procedures you want, the level of accommodation and the total time away, and then leave it to us to organize everything. We make the recovery process as painless as possible, and we are always there for help.
At each stage of your holiday we are easily contactable through representatives on the ground, at the hotel and hospital. Click on the links below to find out what we offer at each stage of your holiday.
During your holiday
Departure and at home
Pre-travel: Advice and Questions
You can contact us by email or telephone with your enquiry, including the procedure you would like to have. It is best for you to send through photos to your GG manager. Your manager will get feedback from the surgeon and provide you with information, including a specific quote and date availability. Please ensure you tell her any medical problems, history or any medications you are on.
When you are happy with the quote, you can look into your flights (but don’t book anything until the surgery date is confirmed). Tell your GG manager the best day and time for you to arrive at your destination. She will then make a booking with the surgeon and hospital for surgery 2 days after your arrival.
After your consultant confirms the surgery date, you confirm your flights and then fill in the booking form, putting all your medical history and flight information down so we can collect you from the airport. At this stage, you pay a deposit to secure your booking with the balance due at least 30 days prior to arrival. Your booking consultant will answer any of these questions.
When you have made your booking, we send you your itinerary as well as all the information that you will need to start you on your way.
Surgery and Post-surgery care
Many people travel a few days before their surgery to prepare for their procedures and relax and de-stress. You can begin your other treatments (dentistry or optical) or pampering (facials, massages, reflexology) as soon as you arrive, which will give your immune system a boost to dramatically improve the results of surgery and decrease recovery time.
You will be met at the airport, and then driven to your hotel. Soon after, you will meet one of our local Moviestar Makeovers managers, who will confirm with you all the details of your holiday, and give you the local contact numbers for Moviestar Makeovers at your destination.
Consultation with the Surgeon
You will meet with your surgeon at a pre-arranged date and time. A Moviestar Makeovers representative will accompany you to all appointments and take you back to your hotel.
This is a final consultation before the surgery to confirm all details, regarding your health and the surgery. If required, final tests – blood test, blood pressure and pulse – will confirm you are in good health for the procedure. This is a comprehensive consultation, which will detail the procedure’s details and give you the chance to ask any questions you may have.
Moviestar Makeovers will arrange everything for the surgery day, so you don’t have to worry about anything except relaxing! We will escort you to the hospital, help you with admissions, and thereafter ensure you are relaxed and comfortable in your room.
You will pay direct to the hospital before admission (usually after your consultation), whether by cash, credit card or prepaid by international money transfer. In some cases, you will be admitted to the hospital the night before, if your surgery is early the next morning. The surgeon will let you know your surgery time and when you are to be admitted at your consultation.
After your surgery, you will stay in your private ward for the required number of nights. Your surgeon will check on you and change drains or painkillers if required. Don’t hesitate to ask your nurses for anything you want.
When the surgeon has discharged you, we will take you back to your hotel and settle you into your room. You will be given medications and a number that you can call 24 hours.
You will have follow up appointments with the surgeon after your procedure to ensure you are healing and recovering well. This is a very important step to take in the recovery process, which is often unavailable, or expensive, at home clinics.
Your surgeon will advise you of what you can be doing to improve recovery and creams and medications will be prescribed when necessary.
The first few days after surgery are the most important to get adequate rest and recovery. As usual, should you require anything, our Moviestar Makeovers representative is just a phone call away.
If you are on our Extra Care or Platinum package, then you will have a helper to assist you in making meals, shopping and showering. (Extra Care or Platinum package is currently only available at our Malaysia destination.)
Depending on the type and extent of surgery will depend on the recovery time. During this time it is recommended that you simply relax in your room or go for gentle walks.
When you feel better, you can start with other programs – massage, pampering, or very gentle exercise.
As you recover, you can enjoy more options – such as tours and travel, or you may prefer just to relax longer and enjoy the pampering and other many activities available at your hotel or resort. There is always the fantastic shopping at your destination where you can pick up great bargains!
Dental and Optical
Have a root canal treatment that you haven’t had the time or money to do at home? Want to ditch your glasses? Or do you simply want to get your teeth whitened to complete the effect? Take advantage of the great prices by getting further dental and optical treatments. All these procedures are at prices far below the cost at home, which makes it very popular to have combined procedures.
Departure and at home
The surgeon will tell you your final consultation – he may want to see you a few times to see how your recovery is progressing.
On the last day at your destination, you will be transferred from the hotel to the airport approximately 3 hours before your flight departs.
A few weeks after you return home, you will receive our Welcome Home email with your before/after photos on it.
Our support and commitment doesn’t end here. If you have any questions or concerns, please do contact us. We will refer any medical questions to the surgeon and get feedback for you. Many procedures change and develop over time, so you will not be able to see the final result for 6-9 months.
Quite often clients choose to return after their great holiday, and we extend extra discounts and specials as our way to say ‘thank you’.
A-Z of our Services
We lead the market in providing the most amount of included services and post-operative care assistance. We take surgery holidays seriously, and have an experienced ground team and resources to ensure your surgery and recovery is smooth as possible. With all these services included,your holiday becomes great value and low-risk.
As a full-service provider, we are proud of the level of service we are able to provide to you. Service that our clients recommend us, and referrals seek us for. Book with us for great value packages, and end-to-end service range in exotic locations.
The A -Z of Personal Care is at no extra cost for the duration of your accommodation that you purchase through Moviestar Makeovers – services include:
|A||Arranging communication between you and your surgeon, including getting feedback from surgeons from your photos and details.|
|B||Arrangement for a telephone or a meeting face-to-face with a GG Consultant or a past client|
|C||We provide all quotes for all standard procedures|
|D||We undertake all hospital administration procedures to make it as stress-free when you arrive, including, bookings for consultations, surgery and non-surgical dates.|
|E||You do not have to pay any deposits for your surgery. Once you have met your surgeon and have agreed on the procedures, you then pay direct to the hospital. This is low risk and for your ease of mind.|
|F||Providing a toll-free number for ease of communication, our team is available 9am-7pm – 7 days a week in NZ, and 9am-5pm Malaysian Time Monday to Friday.|
|G||Providing you with a personal GG bookings manager who will follow through from quote to booking.|
|H||Giving you comprehensive information on your treatment, surgeon and hospital.|
|I||Providing you past numbers of patients you can call in your city or country.|
|J||We do not charge any extra for a partner to travel with you for your accommodation or transfers.|
|K||Complimentary airport transfers to/from the airport to your hotel in a private vehicle.|
|L||All medical transfers including consultations, admission and discharges – you will be chauffeur driven in a private car, owned by GG, with GG full time drivers and managers.|
|M||A personal manager (most of our Managers are registered nurses) who assists you throughout your medical holiday, including attending your consultations, assists with admission and discharge and other formalities with the hospital, and visit you in hospital and your hotel room.|
|N||Our GG team who provides your pre and post operative care are full time employees, not contractors. Please read about our team here. We have on average between 15-20 full and part time employees, ensuring complete support, privacy and care.|
|O||We are available 24×7 for patients by telephone for any medical emergency.|
|P||After discharge you will have a carer who will visit you on the first 3 days after surgery treatments, for dressing into your compression garment, showers, washing hair, applying cremes and oils. We also have a nurse on staff who will be available to help you if required.|
|Q||Your personal manager will visit you or contact you daily after discharge, and is available for any requirement you have eg. To collect medications, collect your shopping if you are weak.|
|R||We can call your relatives after your surgery if you wish to tell them of your progress.|
|S||Your consultations with the surgeon are not limited, if you have any questions, we can arrange a consultation, normally within 24 hours.|
|T||We arrange weekly events, including a complimentary lunch at a local restaurant, for you to meet other clients.|
|U||We can offer and assist you to other consultations as you wish, including non-surgical skin, LASIK, dentistry, beauty and pampering.|
|V||If requested, we offer and can arrange for sightseeing, tours, excursions and shopping trips for individuals or a number of clients. (to be paid extra by the patient).|
|W||If requested, we can provide you with a local SIM card, which you can top up with credit. (our manager can assist you to do this, to be paid extra by the patient).|
|X||After returning home, we will send you your before / after photos and keep in touch via email.|
|Y||We arrange any follow up needed between you and your surgeon, if you have questions once you return home.|
|Z||We can add you to our referral program so that you can start referring your friends and make some extra cash. We pay $100 for each booking.|
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