It may surprise you to know that we have been doing teleconsultations for over ten years.  The only difference is that now we use a different platforms. Teleconsultation is a very practical way to talk to your Surgeon right at home, whether it is using your computer, laptop, or smartphone.   It is fun, it is interesting and it can only take 20 mins.  Depending on your case, the Doctor will determine if your teleconsultation can be free of charge, or if it has a specific cost already determined depending on the amount of time you choose.

Recently one of our patients decided to go ahead with 20 mins. teleconsultation with Dr. Alicia Benavides, Head Cosmetic Surgeon at Galenia Hospital (JCI) in Cancun.  Robert had been thinking about Eyelid Surgery for some time, and he was ready for the Doctor’s feedback on his case.    

Dr. Alicia Benavides

Dr. Alicia Benavides was born in Argentina, and years later, she came to Mexico where she graduated as a Plastic, Aesthetic, and Reconstructive Surgeon and started her outstanding career under the wing of Dr. Ortiz-Monasterio. Dr. Benavides is board certified by the AMCPER and is well known in Cancun as a pioneer and the founder of the Medical School Association of Plastic and Reconstructive Surgeons of the state of Quintana Roo.

Medical History and Photos

I contacted Dr. Benavides’ office, and they had availability for the next day, so I proceeded to set the appointment using the TaqTik Health zoom platform.  Dr. Benavides already had our patient’s medical history and photos, which were crucial to assessing if he was a good candidate for eyelid surgery.   

Teleconsultation Day

Right on time, I introduced them, and then I left because it is important to respect the privacy between doctors and patients.  According to Robert, everything went smoothly, and Dr. Benavides explained the eyelid surgery and also suggested a Rhytidectomy in order to get better results.  Robert was satisfied with her recommendations, answered all his questions, and addressed his concerns.


A couple of hours later, I received Robert’s quote with an amazing price for eyelid surgery and also for eyelid + rhytidectomy.  They also included the quote of their deluxe service program, which includes all the transportation from/to airport, hospital, and hotel, as well as preop and postop consultations, one-night hospital with the personal nurse, concierge services, antibiotics, and pain killers.   Just great!

Visiting Cancun

Cancun is scheduled to start accepting bookings on June 1st, 2020, and according to the completely clean and verification program, there are protocols set in motion for you to be safe and comfortable while you enjoy your stay.  I can assure you that you will be in the best of hands and that your medical journey will be an exciting and memorable one.

Different Platforms

Depending on the Surgeon/Hospital, we can use zoom, meet, facetime or whatsapp. 

Go ahead and book your teleconsultation now !